“We used Web Mystery Shoppers two years in a row. The company is unique because it has a network of individuals that work from their home conducting defined usability tasks on their home PCs, with various dial up and hi speed suppliers, and their own PC settings. This provides unique feedback based on real life situations, not just the lab where everything is contrived.

Their network perform tasks and provide very honest feedback about everything!

Each time, Web Mystery Shoppers provided us with a customer satisfaction score for the web site which has become our benchmark.

 

I encourage you to consider Tema Frank and her service, Web Mystery Shoppers, for any web usability you may be considering.

Christine Schepis

(then)Manager – Online

ING Direct

 

Usability Testing → Insight → Better Design → Customer Loyalty and More Sales

Website analytics tell you where people were when they abandoned your site, but not why they abandoned. Web Mystery Shoppers answers the "why" question, using real people, just like your target customers, who are paid for their time (so you get lots of detail), and who work from their own computers (so you get realistic tests and can uncover systems-related problems). Most important, we use a statistically significant number of testers (from 30 to 300) so you'll know where your priorities should be for change, and have the evidence you need to convince colleagues.

Want to know how our methodology compares to other types of usability testing? Download our FREE Testing Methodologies White Paper. Or give us a call to discuss your needs (North American toll-free 1-866-211-7072, or 780-444-5645).

Usability testing can cost a lot of money, although discount usability testing can help too. We offer both options.

Our In-Depth Site Tests involve at least 100 testers, often several different task groups, sophisticated statistical analysis and detailed analysis of hundreds of pages of tester comments. It is basically a combination of a market research study and a thorough usability test. That takes a lot of time and expert resources, so it can cost $20,000 - $50,000 or more. Clients value the depth of expertise and advice they get from in-depth site tests. (See sample In-Depth report.)

But if you can't afford that, don't despair -- our new QuickTest™ service brings the cost way down, to as little as $1,499 for a 30-person site test. How can we offer high-quality discount usability testing? By simplifying everything, letting you set up your own site tests and do your own analysis. This is a great option for those who have their own research staff who can do the analysis, for site designers who want to make sure they are on the right track, and for smaller organizations who can't afford in-depth testing.

Which type of testing is for you?  QuickTest™,  In-Depth Testing,  Compeititor Research,  Multi-channel Testing