Here's what some of our clients have to say about working with Web Mystery Shoppers. You can also read some case studies and learn more about our e-marketing expertise.

“We've used Web Mystery Shoppers two years in a row. The company is unique because it has a network of individuals that work from their home conducting defined usability tasks on their home PCs, with various dial up and hi speed suppliers, and their own PC settings. This provides unique feedback based on real life situations, not just the lab where everything is contrived.

Their network perform tasks and provide very honest feedback about everything!

Each time, Web Mystery Shoppers provided us with a customer satisfaction score for the web site which has become our benchmark.

I encourage you to consider Tema Frank and her service, Web Mystery Shoppers, for any web usability you may be considering."

Christine Schepis
Manager – Online
ING Direct

“The report was very good, visual, well laid out, thorough and easy to read. I really liked the metrics you provided, the baseline comparisons were good. The service was excellent too. Good job!”

Jaya Shrivastava
American Family Insurance

“At each phase of the project AADAC received reports of progress and insight into the current findings. The final report was delivered on time, on budget and, more importantly, it exceeded expectations. Web Mystery Shoppers’ delivered an extremely detailed report that included thoughtful recommendations, along with clearly detailed summaries of AADAC staff feedback. Our web team has been able to use the report many times to clearly justify the changes we made to the Unity site.

“Tema Frank listened carefully to all of the needs and challenges associated with the AADAC staff demographic, remote work locations, and diverse business units’ goals. Tema reflected on these challenges and was quickly able to develop a deep understanding of our internal communication needs and the goal of our Intranet website. She was also extremely sensitive to the technical skills of our staff and adapted her methodology wherever possible to ensure the usability testing process was as effective as possible.

Because of Web Mystery Shoppers Inc.’s work AADAC staff trusts that when they visit the Unity site they will be able to access the most accurate information and resources quickly and easily. Plus there is the added bonus that AADAC staff now understand their feedback is highly influential and critical to the ongoing success of the Unity site.

AADAC would feel fully confident using Web Mystery Shoppers Inc. services again."

Tannis Gibson
Alberta Alcohol and Drug Abuse Commission (AADAC)

“My initial read is very positive! I like the recommendations!”

Kelly Kruse
Vice President, Payment Strategy
Bank of America

"I found your results quite interesting... I'm very impressed with the way you reported it to us.

Greg Mace
Manager
Cactus Corrugated Containers Inc.

“Over the past several years we have surveyed our online customers, conducted focus groups and usability tests.  All these activities are useful, but have inherent flaws. Web Mystery Shoppers gave us the opportunity to obtain real user experiences, obtained from the comfort (no pressure) of customers’ own homes. It was tremendously valuable. They provided us with detailed information on what worked, didn't work, and why, including user experience statistics.  Our previous efforts had, in many cases, given us a false sense of comfort that we were doing the right things.  Now we know better and also have excellent ideas how we can make our site better.”

Martin Stevens
(Then) Director e-Commerce Development
Royal Bank of Canada

"We were extremely pleased with the results from the survey of our web site's usability by Web Mystery Shoppers.  We are now aware of where we are meeting our on-line marketing objectives, and where we need to make improvements. Using data, provided by unbiased users from our target demographic, we have been able to make changes to our site design with confidence."

John Mast
Director, Client Services
Cruise Ship Centers Canada Inc. 

“The report was money well spent, and the price was very fair considering the level of detail. We were looking to determine the usability of our web site from the consumer's point of view. Also to determine if there were any undiscovered errors from our testing. It did that. [It is] a very good way to get an unbiased opinion of your website that identifies the problems….
The fact it identified errors and consumer concerns voiced by people not involved in its development proved to be invaluable.”

Doug Munro
CEO
Grower Direct Fresh Cut Flowers Inc.

“I just wanted to thank you for providing such detailed and timely reports: I have no doubt that this information will prove to be invaluable to our ongoing efforts to improve our site.”

Collin Moody
Web Applications Manager

Alberta Motor Association  

“I agree with Collin's comment about the outstanding job you've done with this project. The number of reports and amount of detail exceeds my original expectations and will be very useful in making our website more user friendly."

Channy Chow
Market Research Manager
Alberta Motor Association

“I just wanted to thank you again so much for your valuable input… I can hardly wait to get at my website to make some changes you suggested! …I must admit I received more great suggestions than I expected to, and will gladly recommend your services to anyone I know who may be interested. All the very best to you!

Merna Schmidt
CareTrek
www.caretrek.org

Want to know more? Read our case studies and learn more about our e-marketing expertise. Or call us, toll-free, at 1-866-211-7077 (Outside North America dial +1-780-444-5645) or send an e-mail to: contact@webmysteryshoppers.com.